PrismWA

Key Features:

• Shared Team Inbox: Collaborative workspace for managing WhatsApp conversations with real-time assignment, threading, and agent handoff across your team
• Visual Flow Builder: Drag-and-drop workflow automation with conditional routing, branching logic, and human handoff — no code required. Supports version control with draft, published, and archived states
• Template Management: Create, sync, and send WhatsApp message templates with multi-language support and approval workflow tracking via Meta platform
• Real-Time Collaboration: WebSocket-powered live updates for incoming/outgoing messages, typing indicators, read receipts, and agent activity monitoring
• Multi-Workspace Architecture: Enterprise-grade multi-tenancy with role-based access control (Owner, Admin, Agent, Analyst) and workspace-scoped data isolation
• Analytics Dashboard: Message delivery rates, phone number health monitoring, conversation trends, and agent performance metrics in real time
• Embedded Signup: Meta OAuth flow for frictionless WhatsApp number provisioning with automatic webhook configuration and coexistence mode support
• Push Notifications: Web Push alerts with VAPID authentication for real-time desktop notifications across your team

Architecture:

• NestJS 11 backend with Prisma ORM and PostgreSQL
• Next.js 15 frontend with React 19 and shadcn/ui
• Socket.io for real-time bidirectional communication
• BullMQ + Redis for async webhook processing and job queues
• AES-256-GCM encryption for WhatsApp token storage
• Idempotent webhook deduplication via payload hashing

Best for: Digital agencies, e-commerce teams, and enterprises managing high-volume WhatsApp conversations across multiple agents and departments.